Issue: Allegedly defective product
Consumers represented by Lieff Cabraser who purchased Nikon D600 Digital SLR cameras filed a class action lawsuit in March 2014 against Nikon alleging that their cameras are defective.
Their complaint charges that the D600 defect causes excessive dust, oil, and debris to accumulate on the camera's image sensor, marring their photos with unwanted spots and blotches. Although all cameras can accumulate some dust on the image sensor (for example when exposed while switching lenses) it is usually fine particles of dry dust that are evenly distributed across the entire frame of the photograph and do not noticeably appear in images taken by the camera.
But in the D600 Cameras, unusually large particles of dust and/or oil accumulate on the image sensor, causing highly visible spots on photos, often clustered in the top left corner of the frame. The spots can only be removed by professional-grade "wet" cleaning; but the complaint alleges that even after such cleaning, the spots return within just a hundred or so shutter cycles (i.e. photos taken with the camera). The severity and recurring nature of the D600 defect effectively renders these high-end cameras unusable.
What is worse, the complaint alleges that Nikon misrepresents the D600 to have "superior dust-prevention," and "dust reduction features." One of the plaintiffs purchased his D600 camera specifically because of the advertised "dust reduction features." The complaint also alleges that Nikon has refused to acknowledge the existence and nature of the defect, and that when the plaintiffs sent their cameras to Nikon for repair, Nikon simply cleaned the sensor but did not remedy the defect; thus the spots reappeared on their photos soon after they got their cleaned cameras back from Nikon.
Finally, the complaint charges that Nikon knew or should have known that the "fix" it has made available to consumers for the defect as described in a February 25, 2014, Technical Service Announcement - cleaning the image sensor and replacing the shutter assembly - still only temporarily alleviates the problem, and that the spots continue to reappear even after the shutter assembly has been replaced. It also alleges that Nikon knowingly re-sold defective cameras and represented them to be "Certified Nikon Refurbished," while knowing the "refurbished" cameras still had the defect. As of the filing of the complaint, Nikon had not responded to plaintiffs' requests for a refund or a new model camera, and had not recalled the D600.
Plaintiffs demand an injunction requiring Nikon to adequately and permanently repair the Cameras or replace the Cameras with non-defective cameras, free of charge, and that Nikon reimburse them for the costs they incurred having their cameras serviced and/or cleaned repeatedly, and any other costs incurred as a result of the defect.
Contact Lieff Cabraser
We are interested in learning of any problems you may have had with your Nikon D600 camera. Please use the form below to contact us about your experience. We will review your claim without charge or any obligation on your part.
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