Issue: Allegedly defective product
The Nikon D600 is a full frame, digital single lens reflex camera that was introduced to the market in September 2012 and sold for approximately $2,000.
Lieff Cabraser is investigating consumer complaints that the D600 is defective due to its sensor being highly prone to collecting dust spots and/or the sensor becomes damaged due to oil or lubricant contamination from the shutter mechanism. The accumulation of debris on the sensor resulting in impaired images was documented soon after the camera's introduction.
In February 2013, Nikon issued a service advisory acknowledging that consumers had reported a dust issue with the D600, yet asserted that dust was noticeable in images produced by the D600 only in "some rare cases."
Nikon did not identify the cause for the debris buildup on the D600 sensor, nor acknowledge, as many consumers have alleged, that this is a widespread problem with the camera. To eliminate the unwanted and distracting spots in their photos, D600 owners have had to repeatedly send the camera to service technicians for cleaning at great inconvenience and cost.
Consumers have also alleged that Nikon resold D600 cameras returned to the company due to the dust issue as "refurbished" cameras, without actually remedying the defect. As a result, a new set of consumers were sold cameras that produce images with unwanted spots and require repeated sensor cleaning.
UPDATE: On February 26, 2014, Nikon issued another Technical Service Advisory acknowledging the dust/oil spots issue and offering a free-of-charge replacement of the shutter assembly to all D600 owners.
However, consumers who have already had their D600's shutter assembly replaced allege that the replacement does not remedy the defect, and that the excessive oil and/or dust spots reappeared again even after the shutter assembly was replaced.
Contact Lieff Cabraser About Your Nikon Camera Dust Problem
We are interested in learning of any problems you may have had with Nikon D600 cameras. Please use the form below to contact us about your experience with your Nikon SLR. We will review your claim without charge or any obligation on your part.
Legal Rights of Consumers
State and federal laws provide consumers with remedies for products that were defectively designed or manufactured or do not perform as advertised. This is true in many cases even after the warranty period has expired. The cost for a consumer to hire an attorney and file an individual lawsuit against the manufacturer of the defective product is often prohibitive.
The law, however, does not leave the consumer powerless. A small number of consumers may file a class action lawsuit, representing all consumers that purchased the defective product. A class action suit can provide a powerful and effective means for consumers to compel a corporation to acknowledge its legal responsibilities and provide just compensation to the class members.
"Nikon" is a trademark of Nikon Corporation and is used only for informational and product identification purposes. Lieff Cabraser is not affiliated in any way with Nikon Corporation.