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Regulators combat unauthorized phone bill fees
Reuters
July 12, 2011
Telephone companies would have to make third-party charges on landline phone bills clear and distinct to help people detect unauthorized fees under rules proposed on Tuesday by communications regulators.
The Federal Communications Commission unanimously proposed rules to against so-called mystery fees and "cramming," the illegal placement of extra charges on phone bills.
Cramming may affect up to 20 million Americans, the FCC estimates, with only one person in 20 realizing that they are being charged for unwanted services.
"We're sending a clear message: if you charge consumers for something they didn't request, you'll be discovered and you'll be punished," FCC Chairman Julius Genachowski said.
Read the full article at the Reuters website. Learn more about unauthorized fees added to consumer telephone bills and lawsuits brought against major telephone companies for unwanted services.