Lieff Cabraser Civil Justice Blog

Industry Report Shows Increase in Automotive Software Glitches, Recalls

Automotive software glitches and recalls based on software problems are on the rise in recent years, according to a study published this week by J.D. Power.

Complaints relating to vehicle software issues increased from an average of 58 per year between 2006 and 2010 to an average of 160 per year from 2011 through 2015, according to the report.

So far this year, the National Highway Traffic Safety Administration (NHTSA) has received 202 formal complaints from consumers pertaining to automotive software failures and problems, according to MSN. At this point in 2015, NHTSA had received 204 software-related complaints. More than 600 complaints were filed for the full year in 2015, exceeding the previous annual record of 505 in 2014.

Powertrain, electrical systems, engine cooling, and vehicle control systems are the predominant software complaints and source of recalls, J.D. Power said. The marketing information firm further noted that as more cars make use of electrical components and as auto makers inch toward vehicles with autonomous capabilities, the trend of rising complaints and recalls is “both expected and worrisome.”

Read more here.