Lieff Cabraser is investigating consumer complaints about software-controlled obsolescence in certain of Nest Labs’ home automation control devices. Due in part to ownership changes at the manufacturer side of things, the Nest Labs Revolv Hub devices, which retail for around $300, are slated for permanent disabling via an unavoidable software update in May 2016.
The Revolv Hub is designed to communicate with and control other home electronic devices using several different communication standards. The Revolv Hub debuted in 2013 but was discontinued after Nest acquired Revolv in late 2014. One selling point was that consumers’ one-time payments of $300 included a “Lifetime Subscription,” including device updates. As an example of those intended updates, the device originally shipped without all of its antennas being functional; customers expected that the antennas would be enabled via subsequent updates.
Whatever their expectations for the devices, purchasers certainly did not expect that less than 2 years after the last Hubs were sold, instead of getting more upgrades, the devices would be intentionally, permanently, and completely disabled.
If you own a Revolv Hub device and are concerned about its imminent manufacturer-mandated total disabling, we would welcome a chance to talk to you. The information you provide will help focus our investigation.
The information you provide will assist us in learning of the full extent of Nest’s alleged actions against consumers and their Revolv Hub devices. There is no charge or obligation for our confidential review of your case.