Consumer Protection

Snapfish Photo Loss Investigation

Snapfish photo loss

Lieff Cabraser is investigating widespread consumer complaints about internet photo storage and sharing service Snapfish relating to what Snapfish users describe as the service’s negligent loss or destruction of their irreplaceable personal photos stored on the site.

Users report that Snapfish is blaming users for not backing up their photos by claiming that it sent an email to users announcing its plans to launch a new site and warning that photos could be lost in the process. Users claim they never received any such warning, and note that they would have taken steps to preserve their priceless and irreplaceable photos had they received an appropriate warning.

Contact a National Consumer Protection Attorney at Lieff Cabraser

If you or a family member had photos on Snapfish that have been lost or destroyed, we urge you to contact us to discuss your case. The information you provide will help us hold Snapfish accountable for any negligent or destructive conduct, and help protect the rights of all Snapfish users nationwide.


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Water Systems Overbilling and Utility Billing Inflated Water Rate Complaints

Detaill of a modern faucet head.

Lieff Cabraser is investigating widespread consumer complaints that Water Systems, Inc. and its subsidiary Utility Billing Services are overcharging customers by significant amounts for water provision in apartments across at least 30 states nationwide.

Water Services describes itself as cost management strategists for “uncontrollable and unpredictable” water expenses faced by apartment owners and managers. By adding extra meters that provide no other benefit to residents, the companies provide individualized “submetering” services for apartment owners. The tenants are then charged a $9.99 per month “billing fee” for the extra metering, and tenants and customers have complained that Water Systems and Utility Billing then routinely overcharge for water provided by amounts far in excess of the actual rates paid to cities and counties for water, inflated amounts tenants have estimated reach as much as 30%, on top of their monthly processing fees.

While not actually providing any value or gain to residents, Water Systems notes that its services are “unique, in that they are the only submetering company with electronic shut-off valves.” So when residents don’t pay their inflated utility bills, whether through a misunderstanding or error or any other reason, Water Services can shut their water off remotely right from their offices without even having to face the residents they are depriving of excessively priced water.

Contact a National Consumer Protection Lawyer at Lieff Cabraser

If you feel you are the victim of overcharging fraud by Water Systems or Utility Billing, we welcome the opportunity to speak with you about your potential consumer fraud case. The information you provide will help us hold Water Systems and its subsidiary accountable for any fraud or billing improprieties. Call us today toll-free at 1 800 541-7358 or use the form below to send us an email about your overbilling experience with Water Systems Inc. Any information you provide will be held in strict confidence, and there is no charge for our review of your case.


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United, Delta, American, Southwest, JetBlue Involuntarily Bumped Passenger Complaints

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Lieff Cabraser is investigating widespread complaints by passengers who were involuntarily bumped from ticketed seats on flights by United Airlines, Delta Airlines, American Airlines, Southwest Airlines, or JetBlue Airlines. The law mandates significant compensation for any passengers who are bumped involuntarily from flights, but bumped passengers complain that they are not being properly compensated when they are removed against their will from overbooked flights.

For example, if bumped domestic fliers get to their original destination more than two hours late, airlines are required to pay 400% of the one-way fare, up to a $1,350 limit. There is no requirement that a passenger must affirmatively claim this payment; the payment should be made automatically.

Contact National Consumer Rights Lawyers at Lieff Cabraser

If you or a family member have been involuntarily bumped from a flight with United, Delta, American, Southwest, or JetBlue, please contact us today about your legal rights. The information you provide will be valuable in helping us hold the airlines accountable for any improper and illegal practices with respect to mandatory compensation for bumped travelers.


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Network Solutions Reinstatement Fee Complaints and Lawsuit

Network Solutions Reinstatement Fee Complaints and Lawsuit

Lieff Cabraser is investigating consumer complaints that domain name registrar Network Solutions is charging customers an undisclosed $35.99 (recently increased from $25.99) “reinstatement fee” to renew expired domain names. The reinstatement fee starts on day one of expiration, and is in addition to Network Solutions’ usual $37.99 domain renewal charge.

If Network Solutions has charged you a $37.99 reinstatement fee for the renewal of a newly-expired domain, you may have a claim. We urge you to contact a consumer protection lawyer at Lieff Cabraser for a free, no-obligation review of your potential case. The information you provide will help us hold Network Solutions accountable for any deceptive or fraudulent practices.

Please call us toll-free at 1 800 541-7358 or use the form below.


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Waste Management Fraud, Inc., Deceptive and Excessive Billing Complaints

Waste Management Deceptive Billing

Lieff Cabraser is investigating widespread complaints about Waste Management, Inc.’s fraudulent and excessive billing and other deceptive practices from small businesses across the U.S. Business complaints include complaints include hidden fees, unfair fuel charges, and increases to monthly charges.

Contact a Business Fraud Attorney at Lieff Cabraser

If your business has experienced what you believe is fraud, excessive charges, or other improper or deceptive business conduct by Waste Management, Inc., the fraud protection attorneys at Lieff Cabraser would welcome the opportunity to speak with you about your potential case against Waste Management, Inc. The information you provide will assist us in holding Waste Management, Inc. accountable for their practices, and there is no charge for our review of your case. Use the form on this page or call us toll-free at 1 800 541-7358 today.


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Jeep Grand Cherokee / Dodge Ram Dirty Diesels

Diesel Pollution Fraud

You may be owed compensation for Fiat Chrysler’s use of secret software to allow excess diesel emissions. Free case review from national law firm that led the VW emissions fraud case.

Fiat Chrysler Diesel Pollution Fraud

If you own or lease a 2014-2016 diesel Jeep Grand Cherokee or Dodge Ram, your vehicle is emitting illegal levels of dangerous pollutants. Use the form on this page or call us toll-free at 1 800 541-7358 to contact a consumer protection lawyer at Lieff Cabraser for more information.

Lieff Cabraser founding partner Elizabeth Cabraser was sole Lead Counsel and Chair of the Plaintiffs Steering Committee in the historic consumer fraud lawsuit against Volkswagen over 475,000 U.S. illegally polluting diesel vehicles that led to an unprecedented U.S. litigation settlement of $14.7 billion in sanctions, buybacks, and damages payments, as well as $4.3 billion in civil and criminal penalties levvied against VW by the Department of Justice in January 2017.

Background on the Case

In January 2017, the U.S. Environmental Protection Agency accused Fiat Chrysler of using secret software to allow excess emissions in violation of the law for at least 104,000 diesel vehicles. The affected models include Jeep Grand Cherokees and Dodge Ram 1500 trucks with 3-liter diesel engines sold in the United States from late 2013 through 2016 (model years 2014, 2015, and 2016).

As reported by numerous news sources, the software’s usage produced excess nitrogen oxide emissions, with direct harmful effects on public health. EPA spokesperson Cynthia Giles noted, “This is a clear and serious violation of the Clean Air Act. There is no doubt [Fiat Chrysler] are contributing to illegal pollution.”

Contact Lieff Cabraser

If you purchased or leased one of the affected Jeep or Dodge vehicles, you are encouraged to contact a consumer protection lawyer at Lieff Cabraser. We welcome the opportunity to learn of your experiences with the vehicle and answer your questions. We will review your claim for free, confidentially, and with no obligation on your part. The information you provide will help us hold Fiat Chrysler accountable for their alleged violations of environmental protection laws and any deceptions perpetrated upon their customers.


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HCC Life Medical Insurance Fraud and Deceptive Practices

Health Insurance Fraud Investigation

Lieff Cabraser, with co-counsel, represents HCC Life Insurance medical insurance policyholders in a proposed class action lawsuit filed in federal court in San Francisco against HCC Life Insurance and related parties (“HCC”). Plaintiffs allege that HCC has fraudulently marketed their insurance products and has perpetrated a scheme of delaying, refusing to pay, and/or obstructing policyholders’ claims in bad faith and in violation of California law.

The complaint also alleges that HCC markets short term medical insurance policies via outside brokers who, in addition to using common unscrupulous and dishonest sales tactics, falsely claim to be licensed insurance brokers. Plaintiffs allege that the policies are marketed to conceal a host of coverage exceptions not disclosed to consumers prior to purchase.

The complaint notes that multiple states have sent the company and its affiliates formal letters directing them to stop selling their fraudulent short-term insurance plans through unlicensed brokers and via misinformation and deceptive practices.

Contact National Fraud Lawyers at Lieff Cabraser

If you are an HCC policyholder and your claims have been denied or you have had insurance payments delayed by HCC, we welcome the chance to speak with you about your legal rights. Please contact us using the form below or by calling us toll-free at 1 800 541-7358.


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State Farm RICO Litigation

State Farm RICO Litigation

Hale, et al. v. State Farm Mut. Auto. Ins. Co., et al., Case No. 3:12-cv-00660-DRH-SCW.

In 1997, Lieff Cabraser and co-counsel filed a class action in Illinois state court, accusing State Farm of approving the use of lower-quality non-original equipment manufacturer (non-OEM) automotive parts for repairs to the vehicles of more than 4 million State Farm policyholders, contrary to the company’s policy language. Plaintiffs won a verdict of more than nearly $1.2 billion that included $600 million in punitive damages. The state appeals court affirmed the judgment, but reduced it slightly to $1.05 billion. State Farm appealed to the Illinois Supreme Court in May 2013.

A two-plus-year delay in that Court’s decision led to a vacancy in the Illinois Supreme Court. Plaintiffs allege that State Farm recruited a little-known trial judge, Judge Lloyd A. Karmeier, to run for the vacant Supreme Court seat, and then managed his campaign behind the scenes, and secretly funded it to the tune of almost $4 million. Then, after Justice Karmeier was elected, State Farm hid its involvement in his campaign to ensure that Justice Karmeier could participate in the pending appeal of the $1.05 billion judgment. State Farm’s scheme was successful: Justice Karmeier joined the otherwise “deadlocked” deliberations and voted to decertify the class and overturn the judgment.

In a 2012 lawsuit filed in federal court, Plaintiffs allege that this secretive scheme to seat a sympathetic justice—and then to lie about it, so as secure that justice’s participation in the pending appeal—violated the Racketeer Influenced and Corrupt Organization Act (“RICO”), and deprived Plaintiffs of their interest in the billion-dollar judgment. Judge David R. Herndon certified the class in October 2016, and the Seventh Circuit denied State Farm’s petition to appeal the ruling in December 2016. Discovery is ongoing, and a trial is expected in 2017.

Investigación de las pólizas de seguro impostoras de Wells Fargo

Life Insurance Policy Alleged Fraud

Lieff Cabraser está investigando las reclamaciones de que Wells Fargo y sus empleados han contratado a clientes del banco por pólizas de seguro de vida no deseadas y no autorizadas (incluyendo las pólizas “MyTerm” emitidas por Prudential), y en algunos casos arreglando que deduzcan las primas mensuales de estas pólizas de las cuentas bancarias de los clientes. Estas afirmaciones siguen después de las revelaciones bien publicitadas, al principio de este año, de que Wells Fargo y sus empleados abrieron más de 2 millones de cuentas bancarias y tarjetas de crédito sin autorización de sus clientes.

Según los informes publicados, una investigación de llamadas registradas a las líneas de servicio al cliente de Prudential ha revelado aparentemente quejas de clientes de Wells Fargo sobre las polízas que ellos no recordaban de haber comprado.

Contacte un abogado de Protección al Consumidor en Lieff Cabraser

Lieff Cabraser es un bufete de abogados nacional que representa a consumidores en todo los Estados Unidos en juicios de fraude y prácticas engañosas, incluyendo casos que involucran prácticas engañosas de bancos y compañías de seguros.

Si usted es un cliente actual o antiguo de Wells Fargo, y sospecha que Wells Fargo o sus empleados pueden haber firmado una póliza de seguro de vida que no quiso o autorizó, le invitamos a rellenar nuestro formulario de contacto que sigue abajo.

La información que nos proporcione nos ayudará a conocer el alcance total de las presuntas prácticas, obtener alivio para los clientes afectados y detener la conducta impropia de las compañías en el futuro. Revisaremos su reclamación sin cobro y sin ninguna obligación de su parte.


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Prescription Drug Clawback Fraud

Prescription drug clawback fraud

Lieff Cabraser is investigating the widely-reported illegal practice of prescription cost “claw-backs,” where consumers and patients end up overpaying for medication with the overcharges going into insurance company pockets. As described in the news articles and television stories listed on this page, patient drug copayments often exceed actual medicine costs, with the extra money getting “clawed back” by insurance companies without the consumer ever realizing they’ve effectively been robbed.

Insurance policies often set drug prices, even when the market price for a given drug may be significantly less. Pharmacists are under court orders not to reveal to patients that this clawback scam is occurring, and consumers have no option but to pay the artificially inflated price — sometimes four or more times the true cost of the medication. Affected insurance plans include Medicare, ACA exchange plans, and employer-sponsored health care plans.

These clawback schemes are a huge factor in the high and ever-growing costs of health care as well as the absurdly inflated salaries of healthcare executives. The health care companies we are investigating over these alleged clawback practices include Aetna, Cigna, CVS Health (Caremark), Express Scripts, Humana Inc., Kaiser, Medimpact Healthcare Systems, OptumRx, Prime Therapeutics, and UnitedHealthcare.

Contact a Consumer Protection Lawyer at Lieff Cabraser

We are nationally-recognized consumer attorneys who have successfully challenged deceptive and illegal practices by rogue corporations in health care and other industries, protecting the rights of individuals and recovering over $4 billion for patients and consumers.

If you suspect you’ve been overcharged for prescriptions and may be a victim of these clawback schemes, we can help. Contact a lawyer at Lieff Cabraser today for a free, no-obligation review of your potential insurance clawback fraud case. Use the form below or call us toll-free at 1 800 541-7358. The information you provide will help us hold insurance companies accountable for these unconscionable and illegal practices.


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