National Grid Abusive Robocalls

Lieff Cabraser represents consumers in a class action lawsuit against National Grid USA, the owner of multiple gas and electric companies in New York, Massachusetts, and other New England states, and these utilities for allegedly placing unsolicited and repeated automated calls to the cell phones and smart phones of their customers from March 2011 to the present.

These unwanted phone calls were conducted by automatic telephone dialing system (called an autodailer or robocall machine) and/or using an artificial or prerecorded voice. The calls were made by debt collection companies including NCO Financial Systems, acting as agents for National Grid and the power companies and seek payment for alleged past due utility bills.

The complaint charges that National Grid and the power companies violated the the Telephone Consumer Protection Act, a federal law which prohibits abusive telephone practices by lenders, marketers, and other companies, and places strict limits on the use of autodialers to call or send texts to cell phones.

“Nobody should be subjected to repeated, intrusive autodialer calls at all hours from a debt collector, lender, or other company, especially on their cell phones,” commented Lieff Cabraser attorney Jonathan D. Selbin.

The utilities owned by National Grid that are named as defendants in the complaint include:

  • Boston Gas Company
  • Colonial Gas Company
  • Essex Gas Company
  • Keyspan Corporation
  • Keyspan Gas East Corporation
  • Massachusetts Electric Company
  • Nantucket Electric Company
  • Niagra Mohawk Holdings, Inc.
  • Niagra Mohawk Power Corporation
  • The Brooklyn Union Gas Company, and
  • The Narragansett Electric Company.

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