Fitbit Gets Extreme Exercise Backpedaling on Its Own Statements on “Irrationality” of Consumer Arbitration

Fitbit Gets Extreme Exercise Backpedaling on Its Own Statements on ‘Irrationality’ of Consumer Arbitration

After effectively undermining its own case by forcing disgruntled consumers into arbitration it then tried to escape because such proceedings would be “irrational,” digital fitness tracker manufacturer Fitbit found itself having to do some serious explaining in federal court last month. As reported by Reuters, at a May 2018 hearing before U.S. District Judge James Donato in San Francisco, Fitbit’s lawyers stated that “no rational party would pay hundreds of dollars in fees to initiate arbitration over a $162 fitness tracker.” They made this claim after a plaintiff rejected the fitness product company’s settlement offer of more than $2,800 to drop the arbitration case, Fitbit decided that the customer’s American Arbitration Association proceeding was therefore officially “concluded.” [Read more…]

FOR IMMEDIATE RELEASE−Warning: Fitbit Heart Rate Monitors Not Coming Close to “Counting Every Beat”

New Testing Confirms Fitbit’s PurePulse™ Heart Rate Monitors “Highly Inaccurate”

New Independent Study published in The Annals of Internal Medicine Confirms the Significant Inaccuracy of the Heart Rate Monitors Made by Fitbit, Self-Proclaimed “Digital Healthcare Company”

April 11, 2017–San Francisco–Researchers from the University of Wisconsin in Madison and Loras College in Dubuque, Iowa announced the results of new independent testing on a selection of wearable heart rate monitors, confirming findings in previous studies that the PurePulse™ technology used in Fitbit’s popular fitness trackers is wildly inaccurate during moderate and high-intensity exercise. [Read more…]

Fitbit Trackers Still Don’t Match Real Medical Measuring Devices

Media Attention Focuses on New Fitbit Heart Rate Accuracy Study Confirming Significant Inaccuracies in Device Data

As reported by CNN, while a new study comparing wearable fitness trackers including the Fitbit Surge and Fitbit Charge indicates that such devices perform “reasonably well” at measuring some heart rates, the devices still don’t compare to tracking equipment used in doctors’ offices and hospitals. The LA Times was even more clearcut in its article, “Your Fitness Tracker Can Count Your Steps, But It’s Not That Good At Monitoring Your Heart Rate.” While some say they are “accurate enough” for most consumers, the new study aligns with previous ones indicating that the Fitbit devices do not consistently record accurate heart rates during the intense kinds of physical activity for which Fitbit expressly markets the devices in widespread advertising. [Read more…]

Comprehensive Testing Confirms Fitbit’s PurePulse™ Heart Rate Monitors “Highly Inaccurate”

New Testing Confirms Fitbit’s PurePulse™ Heart Rate Monitors “Highly Inaccurate”

Exhaustive new study submitted in class action lawsuit confirms Fitbit heart rate monitors are “highly inaccurate” and measurements bear “extremely weak correlation” with true heart rates during exercise.

May 19, 2016 (San Francisco, CA) – A comprehensive new study conducted by researchers at California State Polytechnic University, Pomona (“Cal Poly Pomona”) reveals that the PurePulse™ heart rate monitors in the Fitbit Surge™ and Charge HR™ bear an “extremely weak correlation” with actual users’ heart rates as measured by a true electrocardiogram (ECG) and are “highly inaccurate during elevated physical activity.” [Read more…]