AT&T Facing Thousands of Consumer Complaints About Bait-and-Switch Overcharging

AT&T Facing Thousands of Consumer Complaints About Bait-and-Switch Overcharging for Services

A CBS News investigation has revealed over 4,200 customer complaints that have been filed with the federal government against AT&T and DirecTV relating to false deals, rescinded promotions, and overcharging in the past two years alone. An excellent video report by correspondent Anna Werner lays out the story and describes how the company reportedly overcharges consumers, in part by first offering drastic discounts that disappear once monthly bills start showing up. [Read more…]