Carchex Unsolicited Abusive Robocall Complaints Investigation
Issue: Harassing robo-calls and texts from Carchex
Lieff Cabraser is investigating consumer complaints that Carchex is illegally harrassing them with robo-calls and texts without first obtaining their consent or after consumers have placed their numbers on the National Do Not Call Registry. These abusive calls are in direct violation of the federal Telephone Consumer Protection Act (“TCPA”). The TCPA prohibits these and numerous other abusive telephone practices by companies like Carchex, and places strict limits on how and when companies can make robo-calls or send texts to cell phones.
“Congress recognized that these types of marketing calls — made to consumers’ cell phones at all hours to solicit business, without any prior business relationship or after consumers have registered their cell phone numbers on the National Do Not Call Registry — are particularly unwelcome,” notes Lieff Cabraser partner Douglas Cuthbertson. “Through the class action mechanism, consumers can band together and compel companies to comply with the law.”
Consumer Protection at Lieff Cabraser
Lieff Cabraser represents consumers who have received insurance sales, debt collection, credit, marketing, or other harassing robo-calls to their cell phones without their consent. We also represent consumers who received unsolicited text messages.
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