On November 24, 2025, Lieff Cabraser and co-counsel filed a federal consumer class action lawsuit against Google over increasing problems with Google “smart home” services, problems that Google appears to institutionally ignore to user’s worsening detriment

The Google “smart home” lawsuit alleges that Google induced the plaintiffs and hundreds of thousands of other customers to spend hundreds of dollars or more each to purchase Google Nest Hub, Google Nest Hub Max, Google Nest Mini, and Google Nest Audio devices by promising a reliable voice-controlled smart home in which devices are interconnected to each other.

Plaintiffs allege that the four devices are defective and stopped functioning properly well before their expected useful life, as they no longer register or accurately respond to users’ voice commands. As detailed in the Complaint,

“This case arises from the common and device-wide malfunction of four different types of Google Home and Nest devices, the Google Nest Hub, Google Nest Hub Max, Google Nest Mini, and Google Nest Audio, all of which lose voice control functionality. Plaintiffs and other Class Members invested hundreds of dollars and hours into creating an ecosystem of smart home devices for their homes centered around Google Nest. These smart home devices are all connected to each other through a voice-command system (Google Nest and Google Assistant) that no longer functions properly.”

As the Complaint goes on to allege, “As a result, Plaintiffs and hundreds of thousands of consumers like them suffered harm in that they did not get what they paid for and are stuck with an unreliable, nonfunctioning Google Nest ecosystem that Google is unable or unwilling to fix.”

Read the full complaint here.

Through this action, plaintiffs, on behalf of themselves and all others similarly situated, seek, among other things, actual damages, restitution, disgorgement of profits, punitive damages, attorneys’ fees, and an order requiring Google to stop its breaches and to restore the functionality of Google Nest Hub, Google Nest Hub Max, Google Nest Mini, and Google Nest Audio devices.

If your Google Home devices are failing to recognize voice commands, automations and routines are not functioning, media streams are showing as unavailable, and/or Google Home or Nest devices are randomly going offline despite stables internet connections, please fill out the form on this page to find out if you have a potential claim.