Consumer Protection

Lieff Cabraser is investigating claims by Mercedes-Benz vehicle owners that the headrests and active head restraints in their vehicles are malfunctioning, deploying without reason when there is no crash or similar event. The Mercedes Benz headrests are intended to operate by moving aggressively forward in the event of a rear-end crash to minimize whiplash injuries. But, due to what some owners are alleging are defects in the headrests, they are going off at random. When deployed unexpectedly and without a crash, the headrest systems can strike the occupant’s head and neck, presenting a risk of injury and driver distraction.

The headrest systems in question are believed to be present in Mercedes C Class and Mercedes E Class models, and are believed to have been in use since the 2004 model year continuing up to the present.

If you own a 2004 or later Mercedes C Class or Mercedes E Class vehicle and have experienced the sudden random operation of the head rest restraint mechanism, or if you are concerned about possible sudden deployment of your vehicle’s head rest, please use the form below to contact a vehicle defect lawyer at Lieff Cabraser. There is no charge or obligation for our review of your case, and the information you provide will help us hold Mercedes Benz accountable for any defects in their vehicles’ headrest restraints.